30-day money-back guarantee
If you want to return purchased items because you have changed your mind for any reason, you will have thirty (30) days from the date indicated on your receipt to do so. We will not refund the postage you paid when your order was confirmed, except in circumstances where we made a mistake. All goods must be returned to: ZEMAN® Pracáky&Gumáky, 687 09 Boršice 224, Czech Republic.
You should receive a return receipt because we cannot accept responsibility for loss during shipping. This is an extension (not in addition to the right) of withdrawal provided for in the distance sale (2000). This gives you the right to think about seven (7) working days, starting from the date of receipt of the goods, during which you can withdraw from the contract and return the goods at your own expense without having to give a reason.
You can exercise this right of withdrawal without penalty, except for the return fee for the goods. If you exercise the right of withdrawal, you have the possibility to request a full refund or replacement of the goods. If replacement is required, all shipping costs must be your responsibility. You are responsible for all costs incurred in returning the goods. You must take reasonable care of the item(s) while holding them and all items in the appropriate packaging should also be returned in order to maintain their condition in transit. Refunds or replacements will not be made for incomplete or damaged goods. The refund will be made within ten (10) business days of receipt of the returned goods subject to satisfactory inspection results. Refunds are usually made using the same method as the original payments.
You do not need to contact us before returning the goods within thirty (30) days. However, we recommend that you contact us to know how we may be able to help if you are unsure of the subject regarding its suitability or compatibility. If you contact us and acknowledge that you intend to return the order, this will help with the handling of the returned goods.
Exclusion from return policy
The right of reflection and the right to cancel a contract shall not apply to certain goods or contracts as set out below:
Custom items , such astailor-made products or gifts, cannot be returned or returned only under a contract for the sale of goods. This does not apply if it is found that the products are defective and must be returned in the original sealed packaging. This requirement complies with the terms of the distance selling order (2000).
Products in sale collection (discount)
Products sold in the Discount collection and on sale cannotbe returned or returned only under a contract for the sale of goods. This does not apply if it is found that the products are defective and must be returned in the original sealed packaging. This requirement complies with the terms of the distance selling order (2000).